bob88 Privacy Policy
Your personal information is completely safe with us. Read this policy to learn in detail how bob88 collects, uses, and protects your data.
1 Introduction and Scope
bob88 is a trusted online betting and casino platform operating for users in Bangladesh. We place the highest importance on our users' privacy and are always committed to ensuring the protection of their personal information.
This privacy policy applies to the bob88 website and all related services. When you register on our platform, create an account, or use any service, you are considered to have agreed to the terms of this policy.
This policy has been prepared in line with applicable data protection regulations in Bangladesh and international best practices. Our goal is to transparently inform you about what data we collect, why we collect it, and how we keep it secure.
2 Data Collection
bob88 may collect your information in various ways. We collect only the information that is necessary to provide our services.
2.1 Directly Collected Information
When you register on our platform or use our services, we collect the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- National ID card or passport details (for KYC verification)
- Payment information (bKash, Nagad, Rocket, Upay or bank account details)
- Username and password (stored in encrypted form)
2.2 Automatically Collected Information
When you visit our website, we may automatically collect the following technical information:
- IP address and device type
- Browser type and version
- Operating system information
- Time and date of site visits
- List of pages visited and duration
- Referral URL (the site from which you arrived at our site)
2.3 Transaction Information
Your deposit and withdrawal history, betting activity, and balance information are stored in our system. This information is used to ensure secure transactions and to resolve any disputes.
3 Purpose of Data Use
bob88 uses collected data for specific and defined purposes. We prioritize your privacy and do not use any information beyond what is necessary.
- Account Management: To create, verify, and manage your account
- Service Delivery: To smoothly operate betting, casino games, and other platform services
- Financial Transactions: To process deposits and withdrawals and to prevent fraud
- Customer Support: To provide 24/7 support in answering your issues and questions
- Technical Improvement: To enhance platform performance and user experience
- Legal Compliance: To maintain records required to comply with applicable laws and regulations
- Promotional Communication: To send you information about bonuses, offers, and updates with your consent
- Responsible Gaming: To identify unusual betting patterns and ensure user protection
4 Data Storage and Security
bob88 applies industry-standard technical and organizational measures to protect your data. Our security infrastructure is as follows:
4.1 Encryption Technology
Our platform uses SSL (Secure Socket Layer) encryption, which secures all data transmission between your browser and our servers. Sensitive information such as passwords and payment details is always stored in encrypted form.
4.2 Server Security
Our data servers are housed in secure data centers where firewalls, anti-virus systems, and regular security audits are in place to prevent unauthorized access.
4.3 Data Retention Period
We retain your information for as long as:
- Your account remains active
- It is necessary to provide the service
- Legal obligations require it
- It is needed for dispute resolution or fraud investigation
Even after an account is closed, certain information may be retained for a defined period as required by law.
4.4 Access Control
Only authorized bob88 staff may access your information for specific purposes. All staff are bound by confidentiality agreements and receive regular security training.
5 Sharing Data with Third Parties
bob88 does not sell, rent, or transfer your personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:
5.1 Service Providers
Limited information necessary for effective service may be shared with selected partners providing payment processing (bKash, Nagad, Rocket, Upay and banking partners), technology infrastructure, and customer support. These partners are contractually bound to uphold our privacy standards.
5.2 Legal Requirements
Information may be disclosed pursuant to a court order, a lawful request from a government authority, or the requirements of applicable law. In such cases, bob88 will endeavor to notify you to the extent possible, unless legally prohibited from doing so.
5.3 Fraud Prevention
Information may be shared with relevant authorities to prevent fraudulent activity, money laundering, or terrorism financing.
5.4 Game Providers
Technical gameplay data may be shared with game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe. This information is used solely for operating the games.
6 Cookies and Tracking Technologies
The bob88 website uses cookies and similar tracking technologies. These technologies help improve your browsing experience.
6.1 Types of Cookies
- Essential Cookies: Required for core site functionality. These cannot be disabled.
- Functional Cookies: Used to remember your preferences and settings.
- Analytics Cookies: Used to analyze and improve site usage.
- Security Cookies: Used to prevent fraud and unauthorized access.
6.2 Cookie Control
You can control or disable cookies in your browser settings. Please note that disabling essential cookies may cause some site features to not work properly. By continuing to access our site, you are considered to have consented to the use of cookies.
7 Your Rights
bob88 grants you the following rights regarding the protection of your personal information:
- Right of Access: You may request a copy of the information we hold about you at any time.
- Right of Correction: If any of your information is inaccurate, you may request that it be corrected.
- Right of Erasure: In certain circumstances you may request that your information be deleted. However, this may not apply in full where legal obligations exist.
- Right to Restrict Processing: In certain cases you may request that the processing of your information be restricted.
- Right to Withdraw Consent: You may withdraw your consent for promotional communications at any time.
- Right to Complain: You have the right to lodge a complaint about bob88's privacy practices.
To exercise these rights, please contact our support team. We will process your request within a reasonable time.
8 Account Verification (KYC)
bob88 follows a Know Your Customer (KYC) process to maintain a secure environment on the platform and to prevent fraud.
8.1 Documents Required for Verification
- Scan or photo of a National ID card (NID), passport, or driving licence
- Recent proof of address (utility bill or bank statement)
- Proof of ownership of payment method (if applicable)
8.2 Use of KYC Information
Documents collected for KYC verification are used solely for identity confirmation and legal compliance. These documents are stored with strict security and are not provided to unauthorized parties.
9 Protection of Minors
bob88 is operated for persons aged 21 and above only. We do not collect information from children or minors and they are not permitted to use our services.
If we become aware that information of a minor has been collected by mistake, we will immediately close that account and delete the related information.
If you believe a minor is using our platform, please contact us without delay.
10 Policy Changes
bob88 reserves the right to update this privacy policy from time to time. If significant changes are made to the policy, we will notify you in the following ways:
- By updating the "Last Updated" date on this page
- By sending a notification to your registered email address (for important changes)
- By displaying a notification when you access the platform
If you continue to use the platform after changes have been made, you are considered to have consented to the updated policy. We recommend that you review this policy regularly.
11 Contact
If you have any questions, concerns, or requests about this privacy policy, please contact us. Our team is available 24/7 to assist you in Bengali.
Email: [email protected]
Live Chat: Available 24/7 in Bengali
We will endeavor to process any privacy-related request within a reasonable time. Complex requests may require additional time, and in such cases we will notify you in a timely manner.